FAQ


You may send your pictures in any format such as .jpg, .tif, .gif, .bmp, .pcx, .cpt, ect. But the preferable one is .jpg.
Yes, we accept vector format artwork such as .cdr, .ai, .eps, .wmf, ect. If you send us in CorelDraw (.cdr) or Adobe Illustrator (.ai), please be sure to convert the artwork from text to curves first. Otherwise we may not be able to read the same font that you have sent
Yes, we have an art department that can cope with all the hassle of bad artwork, provided that you give us clear instructions on what to do.
Delivery time will be set by the customers. In the order form customers can specify in how many days they need the digitized designs to be sent back to them.
At this moment we do not have. We will be concentrating in digitizing according to customer needs. But we do have some designs for free download.
Please click on our order form page. It is an online order form. When you click submit, all the details that you filled in and the image will come to us. Or you may use a simple word document taking the information from our online order form and attaching it with the scan image when you send your order to us by email. Another way is to copy and paste your order form onto the email itself. You may use any way that is convenient to you.
A) Wire transfering to our bank account. B) Credit Card: We need you to click on the following link:
https://www.digitizingfactory.com/accsetup.php

And fill out the credit card details in the Account Setup section. The form is secured. After the account set up in our web site, you will need to fax the form back to us. It is a one-time fax form that will need to be kept as a record. If you cannot fax, you can attach to the email and email it to us. If you want, you can also download the form using the following links:

For JPEG
https://www.digitizingfactory.com/images/creditcard.jpg

For PDF
https://www.digitizingfactory.com/images/creditcard.pdf

If you are not comfortable, you can use our secured web server to upload the file to us with the following link:
https://www.digitizingfactory.com/uploadcreditform.php

C) One of the methods of the payment is that you may put in an advance payment. This can be between us$ 500 - us$ 1,000. As the designs are sent, they will be charged up against this deposit.
You can use all major credit cards, we accept Visa, Mastercard and American Express.
The most important ones are 1.Design name, 2.Size in width or height (cm. or inch.) you may inform us only one side as the other side obviously will go proportionate, 3.Fabric to embroiderer and 4. When do you need the digitized design to be sent back.
No, do you not need to send it each time. The details are part of your account profile and it is kept at Digitzing Factory in a safe location. You will need to send it again only when there is a change in your credit card account.
We need you to click on the following link:
https://www.digitizingfactory.com/accsetup.php

And fill out the credit card details in the Account Setup section. The form is secured. After the account set up in our web site, you will need to fax the form back to us. It is a one-time fax form that will need to be kept as a record. If you cannot fax, you can attach to the email and email it to us. If you want, you can also download the form using the following links:

For JPEG
https://www.digitizingfactory.com/images/creditcard.jpg

For PDF
https://www.digitizingfactory.com/images/creditcard.pdf

If you are not comfortable, you can use our secured web server to upload the file to us with the following link:
https://www.digitizingfactory.com/uploadcreditform.php

We use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. The SSL encrypts, or translates, your credit card information into a highly indecipherable code, which is processed immediately. A warning window may pop up to notify you that you are entering this "safe" area. Once you've entered, the page address (URL) will change from http to https, to let you know you are in a secure area. Also, a key or a closed lock will appear in the lower left hand corner of your screen to notify you of this change.
If you are new to the web site you will need to register with us so that you can get a password which you can use to enter our free designs area. After you click a Download button, a screen will appear asking you whether you want to open the file from its location or save it to disk - choose "save it to disk". Choose "Save it to Disk" Then the screen will appear asking you where you would like the file saved to. Now you have to choose the directory you want to save your downloaded file to so you can find it later. Please be careful to remember the name of the file and directory you are going to save into your computer. Click save. The program will start the downloading process and when it is done, a download completed window will appear. The embroidery file is already in your computer and you can use the embroidery application that you have to open it.
Please visit www.7-zip.org. You can download a free version from there. Once it has been installed it will automatically pop up and do it's job whenever you double-click on a zipped file.
Regarding the cost, please contact us at digitize@digitizingfactory.co.th , digifac@ksc.th.com , digitize@digitizingfactory.com , digifac@gmail.com will make sure that the price is economical in compare to the price that you are paying without losing the quality.
Our turnaround time depends on you. That means you tell us in how many days you need the digitized design to be sent back and we will work within your deadline.
Information that you need to send are: Design Name; Size (Inch or Cm.): You may inform us one side- Width or Height. If you give us size of one side, the other side will go proportionately; Colors: The colors that you would need us to put in that particular design.Sometimes you may not need all the colors so you can enter information here; Fabric to embroider; Date of Delivery: In how many days you would need us to send the design back.
We need the same information to quote a design as we do when you place an order. You can obtain a quote two ways. The easiest way is to use our online Order Form and check the 'Quote' box at the top of the form. Then at the bottom of the form you can attach the artwork. Or you may use the information from that form and send by email to digifac@ksc.th.com. Note: All quotes are not final and the actual cost of the design may vary as much as 15% from the quoted cost.
We specifically digitize a design with the fabric in mind. The fabric will dictate type of underlay, push-and-pull compensation and density that the digitizer must address in creating the design. If the design is going on a multitude of fabrics, edits for the other fabric types are done. Not all fabrics require edits. For instance, if a design had been digitized for pique and is also to be sewn on interlock, no edit would be necessary.
Our Address is: DIGITIZING FACTORY, 1598/1 Soi Somdetchphrachoa-Taksin 4, Somdetchphrachoa-Taksin Rd., Kwang BANG YI RUEA, Khet Thonburi, Bangkok 10600 Thailand. Tel: +662 4669099 Fax: +662 4669098 Web site : www.digitizingfactory.com E-mail : digitize@digitizingfactory.co.th digifac@ksc.th.com digitize@digitizingfactory.com digifac@gmail.com Note for Fax and Tel dialing: 66 = County Code, 2 = Area Code
Please go to our Price/Edit section in the top menu. That page will explain to you in details about our edting charge. Please note that anything that is unneccessary to charge, we will not charge. There will be no over charge or surprise charges.
This happens so because our server has been set to take the file attachment order with size not more than 1 MB. If you face this kind of problem whatsoever, you may send your order directly to our email address at: digitize@digitizingfactory.co.th, digifac@ksc.th.com, digitize@digitizingfactory.com , digifac@gmail.com
Yes, we have a secondary address. This address should be used as a backup only. In the case that our digifac address is not working properly. The address is: digitize@digitizingfactory.co.th, digitize@digitizingfactory.com or digifac@gmail.com. And another method of sending your order to us is through our web site. We do have our web order form there.
To embroider a shirt or cap, you need an embroidery file sometimes referred to a tape. This is because the old embroidery machines used punched paper tapes and a tape reader to operate. With the advancements of new technology and the use of computerized embroidery, 3.5" floppy diskettes are now more common in the industry. An Embroidery Disk and an Embroidery Tape are similar references. An embroidery tape/disk contains all the instructions, which tell the embroidery machine what to stitch on your garment.