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 WHAT FORMAT OF PICTURE SHOULD I SEND? |
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DO YOU EXCEPT VECTOR FORMAT ARTWORK? |
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CAN YOU COPE WITH A ROUGH ARTWORK OR A GARMENT TO COPY? |
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HOW LONG IS THE DELIVERY? |
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DO YOU HAVE A RANGE OR A CATALOGUE OF STOCK DESIGNS IN DIFFERENT CATAGORIES? |
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DO YOU HAVE A FORM TO FILL IN BEFORE SENDING OUT THE ORDER? |
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HOW IS THE PAYMENT DONE? |
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WHICH CARD CAN I PAY WITH? |
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WHEN I SEND OUT THE ORDER, WHAT KIND OF INFORMATION DO I NEED TO SEND? |
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DO I NEED TO SEND CREDIT CARD DETAILS EACH TIME I PLACE THE ORDER? |
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HOW DO I SEND CREDIT CARD INFORMATION OVER TO YOU? |
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IS MY INFORMATION SENT TO YOU SAFE? |
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HOW DO I DOWNLOAD YOUR FREE EMBROIDERY DESIGNS? |
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WHAT DO I DO IF THE DESIGNS THAT I DOWNLOADED ARE ZIPPED FILE? |
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HOW MUCH DO YOU CHARGE FOR DIGITIZATION? |
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WHAT IS YOUR DELIVERY / TURNAROUND TIME? |
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PLEASE INFORM ME SIMPLY WHAT ARE THE MOST IMPORTANT INFO THAT I NEED TO SEND ALONG WITH THE ORDER? |
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HOW DO I GET A QUOTE? |
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CAN I USE THE DESIGN YOU DIGITIZED ON ALL FABRICS TYPES? |
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HOW DO I CONTACT YOU? |
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HOW MUCH DO YOU CHARGE FOR EDIT? |
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WHY IS THERE A TIME OUT ERROR WHEN I SEND ORDER THROUGH YOUR WEB ORDER FORM? |
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I GET AN ERROR AND BOUNCE MAIL WHEN I SEND THE ORDER TO: digifac@inet.co.th. DO YOU HAVE OTHER ADDRESS THAT I CAN SEND ORDER TO? |
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WHAT DO YOU MEAN BY 'EMBROIDERY TAPE' OR 'EMBROIDERY DISK'? |
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WHAT FORMAT OF PICTURE SHOULD I SEND? |
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You may send your pictures in any format such as .jpg, .tif, .gif, .bmp, .pcx, .cpt, ect. But the preferable one is .jpg. |
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DO YOU EXCEPT VECTOR FORMAT ARTWORK? |
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Yes, we accept vector format artwork such as .cdr, .ai, .eps, .wmf, ect. If you send us in CorelDraw (.cdr) or Adobe Illustrator (.ai), please be sure to convert the artwork from text to curves first. Otherwise we may not be able to read the same font that you have sent. |
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CAN YOU COPE WITH A ROUGH ARTWORK OR A GARMENT TO COPY? |
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Yes, we have an art department that can cope with all the hassle of bad artwork, provided that you give us clear instructions on what to do. |
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HOW LONG IS THE DELIVERY? |
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Delivery time will be set by the customers. In the order form customers can specify in how many days they need the digitized designs to be sent back to them. |
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DO YOU HAVE A RANGE OR A CATALOGUE OF STOCK DESIGNS IN DIFFERENT CATAGORIES? |
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At this moment we do not have. We will be concentrating in digitizing according to customer needs. But we do have some designs for free download. |
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DO YOU HAVE A FORM TO FILL IN BEFORE SENDING OUT THE ORDER? |
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Please click on our order form page. It is an online order form. When you click submit, all the details that you filled in and the image will come to us. Or you may use a simple word document taking the information from our online order form and attaching it with the scan image when you send your order to us by email. Another way is to copy and paste your order form onto the email itself. You may use any way that is convenient to you. |
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HOW IS THE PAYMENT DONE? |
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WHICH CARD CAN I PAY WITH? |
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You can use all major credit cards, we accept Visa, Mastercard and American Express. |
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WHEN I SEND OUT THE ORDER, WHAT KIND OF INFORMATION DO I NEED TO SEND? |
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The most important ones are 1.Design name, 2.Size in width or height (cm. or inch.) you may inform us only one side as the other side obviously will go proportionate, 3.Fabric to embroiderer and 4. When do you need the digitized design to be sent back. |
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DO I NEED TO SEND CREDIT CARD DETAILS EACH TIME I PLACE THE ORDER? |
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No, do you not need to send it each time. The details are part of your account profile and it is kept at Digitzing Factory in a safe location. You will need to send it again only when there is a change in your credit card account. |
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HOW DO I SEND CREDIT CARD INFORMATION OVER TO YOU? |
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IS MY INFORMATION SENT TO YOU SAFE? |
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We use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. The SSL encrypts, or translates, your credit card information into a highly indecipherable code, which is processed immediately. A warning window may pop up to notify you that you are entering this "safe" area. Once you've entered, the page address (URL) will change from http to https, to let you know you are in a secure area. Also, a key or a closed lock will appear in the lower left hand corner of your screen to notify you of this change. |
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HOW DO I DOWNLOAD YOUR FREE EMBROIDERY DESIGNS? |
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If you are new to the web site you will need to register with us so that you can get a password which you can use to enter our free designs area.
After you click a Download button, a screen will appear asking you whether you want to open the file from its location or save it to disk - choose "save it to disk". Choose "Save it to Disk" Then the screen will appear asking you where you would like the file saved to. Now you have to choose the directory you want to save your downloaded file to so you can find it later. Please be careful to remember the name of the file and directory you are going to save into your computer. Click save. The program will start the downloading process and when it is done, a download completed window will appear. The embroidery file is already in your computer and you can use the embroidery application that you have to open it. |
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WHAT DO I DO IF THE DESIGNS THAT I DOWNLOADED ARE ZIPPED FILE? |
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Please visit WWW.WINZIP.COM. You can download a free trial version from there. Once it has been installed it will automatically pop up and do it's job whenever you double-click on a zipped file. |
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HOW MUCH DO YOU CHARGE FOR DIGITIZATION? |
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WHAT IS YOUR DELIVERY / TURNAROUND TIME? |
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Our turnaround time depends on you. That means you tell us in how many days you need the digitized design to be sent back and we will work within your deadline. |
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PLEASE INFORM ME SIMPLY WHAT ARE THE MOST IMPORTANT INFO THAT I NEED TO SEND ALONG WITH THE ORDER? |
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Information that you need to send are: Design Name; Size (Inch or Cm.): You may inform us one side- Width or Height. If you give us size of one side, the other side will go proportionately; Colors: The colors that you would need us to put in that particular design.Sometimes you may not need all the colors so you can enter information here; Fabric to embroider; Date of Delivery: In how many days you would need us to send the design back. |
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HOW DO I GET A QUOTE? |
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We need the same information to quote a design as we do when you place an order. You can obtain a quote two ways. The easiest way is to use our online Order Form and check the 'Quote' box at the top of the form. Then at the bottom of the form you can attach the artwork. Or you may use the information from that form and send by email to digifac@inet.co.th. Note: All quotes are not final and the actual cost of the design may vary as much as 15% from the quoted cost. |
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CAN I USE THE DESIGN YOU DIGITIZED ON ALL FABRICS TYPES? |
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We specifically digitize a design with the fabric in mind. The fabric will dictate type of underlay, push-and-pull compensation and density that the digitizer must address in creating the design. If the design is going on a multitude of fabrics, edits for the other fabric types are done. Not all fabrics require edits. For instance, if a design had been digitized for pique and is also to be sewn on interlock, no edit would be necessary. |
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HOW DO I CONTACT YOU? |
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Our Address is: DIGITIZING FACTORY,201-203 Charoennakorn Soi 10, Charoennakorn Rd., Kwang Khlongtonsai, Khlongsarn, Bangkok 10600 Thailand. Tel : +662 8613060-1 FAX : +662 8613063 Web site : www.digitizingfactory.com E-mail : digifac@inet.co.th Note for Fax and Tel dialing: 66 = County Code, 2 = Area Code |
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HOW MUCH DO YOU CHARGE FOR EDIT? |
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Please go to our Price/Edit section in the top menu. That page will explain to you in details about our edting charge. Please note that anything that is unneccessary to charge, we will not charge. There will be no over charge or surprise charges. |
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WHY IS THERE A TIME OUT ERROR WHEN I SEND ORDER THROUGH YOUR WEB ORDER FORM? |
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I GET AN ERROR AND BOUNCE MAIL WHEN I SEND THE ORDER TO: digifac@inet.co.th. DO YOU HAVE OTHER ADDRESS THAT I CAN SEND ORDER TO? |
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Yes, we have a secondary address. This address should be used as a backup only. In the case that our digifac address is not working properly. The address is: digitize@digitizingfactory.com or digifac@mweb.co.th. And another method of sending your order to us is through our web site. We do have our web order form there. |
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WHAT DO YOU MEAN BY 'EMBROIDERY TAPE' OR 'EMBROIDERY DISK'? |
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To embroider a shirt or cap, you need an embroidery file sometimes referred to a tape. This is because the old embroidery machines used punched paper tapes and a tape reader to operate. With the advancements of new technology and the use of computerized embroidery, 3.5" floppy diskettes are now more common in the industry. An Embroidery Disk and an Embroidery Tape are similar references. An embroidery tape/disk contains all the instructions, which tell the embroidery machine what to stitch on your garment. |
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